Frequently Asked Questions

Q. I’m smitten with an item on the website, but it shows as “out of stock.” Any idea when it will be available again?

A. Though we do our best to anticipate demand for any particular item, we do occasionally have temporary runs on stock. Because From Morocco, With Love stocks all inventory here in the states and receives quarterly shipments, we are occasionally unable to immediately restock an item and many of our treasures are custom runs offered in extremely limited quantities. Our recommendation? If you love a piece, don’t hesitate to make the purchase as we cannot guarantee availability and all items are first-come, first-served. If an item you desire is out of stock, please contact us to make your wishes known and we’ll do our best to have it included in the next shipment.

Q. Since these treasures are handmade, are there variations from item to item?

A. Every item featured on From Morocco, With Love is handmade by an artisan in Morocco. As such, there will be slight variations between individual pieces. You can rest assured that we independently review each item to assure that it meets our stringent quality standards. In all instances, color, size and quality will be consistent, though handpainted or handsewn patterns may vary. Your satisfaction is our ultimate goal and we do offer a flexible return policy if any purchase presents other than expected.

Q. I’m socially and environmentally aware. Is From Morocco with Love?

A. In an attempt to “walk our walk”, we adhere to specific business practices as a socially conscious company:

1. All goods are produced in Morocco by true artisans using traditional methods.
2. Artisans are paid a fair wage for their efforts.
3. No child labor is used in the manufacture of any products offered for sale on this website.
4. Our warehouse facilities are eco-conscious and certified carbon-neutral by TerraPass.
5. The gift boxes and tissue paper we swaddle your purchase in are made with recycled materials.

Q. How does From Morocco With Love work?

A. Our “agent on the ground”, Hassane travels from his home town of Essaouira throughout Morocco. He searches for treasures, negotiates pricing, documents the artisans and prepares shipments of beautiful Moroccan luxuries to the United States. When he discovers a new treasure he sends digital images to Lela Barker, our US-based coordinator. Lela hand-selects each item for sale and authorizes the purchase. She then waits, impatiently, by her office door for the next treasure to be delivered. On occasion, Lela travels to Morocco to directly assist with shopping excursions.

From Morocco With Love customers order and receive exquisite Moroccan goods at reasonable prices. Hassane is paid a fair wage for his expertise. The native artisans each receive a fair wage for their work. Lela earns warm fuzzies and good Karma. Most importantly, the profits from the sales benefit Moroccan families and individuals living without the basics we take for granted in the Western world — from clean water to shoes, basic healthcare to education.

Q. How are profits determined?

A. From Morocco With Love profits are determined monthly by comparing sales versus expenses (actual product costs, shipping and import fees, one employee’s salary and a few other nominal expenses such as a dedicated phone line). 100% of the profits are sent directly back to Morocco to benefit the Moroccan people.

Each artisanal luxury for sale via From Morocco With Love clearly indicates just how far we can stretch your dollars to make a difference in this developing country. Every penny– of profit returns to the communities of the craftsmen who supply our goods.

Q. How do you keep the expenses low?

A. Overhead expenses are kept to a minimum by utilizing the fulfillment staff, office and warehouse space and customer support capabilities of Lela’s full-time venture, Bella Luccè.

Q. Can I tell you how I want my money spent?

A. We are so honored that our customers believe in our dream and understand that each purchase directly benefits another human being. While we can’t earmark exact purchase dollars for specific projects, we can guarantee that the monies will be spent for the greatest good of the Moroccan communities we serve. For example, the purchase of a Berber blanket could provide shoes for an entire family. However, the money may be used to install a freshwater well to benefit an entire community. Or sufficiently fund a round of vaccinations for a newborn baby. Or send a young girl to school for a year. The success of this organization requires the flexibility to use your dollars in the area of most immediate need to make the largest possible impact.

Q. How will I know how my money is being used?

A. Watch the “Money For Morocco” ticker via our blog to see how many dollars and cents we’ve raised together. Here you also can learn more about the people who are directly benefitting from your generosity and thoughtfulness. Watch videos. Read true stories. See for yourself how From Morocco With Love is impacting lives.